In 2019, half of internet users (50%) Obtained information from websites or apps of public authorities or public services, while 48% Downloaded or printed official forms from their websites or apps. Submitting completed forms online was carried out by six out of every ten (60%) of internet users. Two thirds (66%) of internet users aged 30 to 44 years Submitted completed forms online, compared with just 48% of internet users in the 16 to 29 years age category. See Table 5.1 and Figure 5.1.
| Contact with public authorities and public services | 2018 | 2019 |
|---|---|---|
| Obtaining information from websites or apps | 52 | 50 |
| Downloading/printing official forms | 43 | 48 |
| Submitting completed forms online | 60 | 60 |
Of internet users in the 16 to 29 years age group who did not submit any completed official forms online, over three quarters (76%) cited the reason Did not have to submit official forms at all. For 24% of internet users, another person such as a consultant, tax adviser, relative or family member filled it in on their behalf, while one tenth (10%) said that they found the process too complicated and cited Lack of skills or knowledge. See Table 5.2 and Figure 5.2.
| Reasons for not completing official forms online | 2018 | 2019 |
|---|---|---|
| Did not have to submit official forms at all | 46 | 49 |
| No such website service available | 1 | 1 |
| Lack of skills or knowledge | 7 | 10 |
| Concerns about protection/ security of personal data | 8 | 6 |
| Another person did it on my behalf | 21 | 24 |
| Other reason | 20 | 15 |
Go to:Shared economy
Learn about our data and confidentiality safeguards, and the steps we take to produce statistics that can be trusted by all.