NACE O82 - Office Administrative, Office Support and Other Business Support Activities

Activities

• Includes: Document preparation (e.g. editing, proofreading, typing, word processing and pre-archiving); provision of other secretarial support services; transcription of documents; letter or résumé writing; provision of mailbox rental services and other postal and mailing services (e.g. pre-sorting, addressing); duplicating; blueprinting; operation of photocopying machines for photocopying as a self-service; digitisation of files (without any further processing of data); formatting of e-books

• Excludes: Printing of documents (offset printing, quick printing, digital printing, etc.); storage of paper files; provision of courier services; data processing and digitisation of files associated with the further processing of data; storage of data files; rental of non-equipped offices, co-working spaces and fully-equipped offices; activities of shared service centres (SSC) with strategic and managerial activities/centralised activities; developing and organising mail advertising campaigns; renting of containers to be used as offices; archiving of all kinds of documents (in paper or electronic forms)

Activities

• Includes: Inbound call centres, including answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints; outbound call centres using similar methods to market goods or services to potential customers; conducting telephone interviews for market and opinion research surveys on a contract or fee basis; web-based contact centres; centres dealing with customer requests for assistance or addressing customer complaints through other communication channels
• Excludes: Activities of brokers and agents for electric power and natural gas; intermediation service activities for specialised construction services; intermediation service activities for retail sale; intermediation service activities for transport; intermediation service activities for postal and courier activities; intermediation service activities for accommodation; intermediation service activities for food and beverage service activities; intermediation service activities for video game software publishing; intermediation service activities for software publishing and software downloads; intermediation service activities for telecommunication activities; financial and insurance intermediation service activities, (e.g. activities of insurance agents and brokers; intermediation service activities for real estate activities; market research and public opinion polling and statistical analysis thereof; patent brokering (marketing) service activities; intermediation service activities for the rental and leasing of tangible goods and non-financial intangible assets; travel agency activities; intermediation service activities for courses and tutors; intermediation service activities for medical, dental and other health services; intermediation service activities for residential care activities; intermediation service activities for the repair and maintenance of computers, personal and household goods, motor vehicles and motorcycles; intermediation service activities for personal services

Activities

• Includes: Business and trade shows; company events; general or specialised exhibitions; conferences and conventions; seminars, symposiums and workshops; farmers’ markets and craft fairs

• Excludes: - Erection of exhibition stands/booths depending on the type of installation performed; organisation of cultural events (e.g. film festivals, musicals or dance festivals); technical planning, supply, setting-up and operation of audio visual equipment and special effects associated with the organisation of artistic events; organisation of sporting events; technical planning, supply, setting-up and operation of audio visual equipment and special effects associated with the organisation of non-artistic events; organisation of personal ceremonies or celebrations, including weddings, name-giving ceremonies, birthday parties, etc.

Activities

• Includes: This class includes the intermediation service activities for business support activities n.e.c., by bringing clients and service providers together for a fee or commission. These intermediation activities can be carried out on digital platforms or through non-digital channels (including face-to-face, door-to-door, telephone, mail, and so on). The fee or commission can be received from either the client or the provider of the business support service. Revenue for the intermediation activities can include other sources of income (for example, revenues from the sale of advertising space); provision of reservation services for theatrical, sport, amusement and entertainment tickets; intermediation service activities for lottery games
• Excludes: Activities of brokers and agents for electric power and natural gas; intermediation service activities for specialised construction services; wholesale on a fee or contract basis; intermediation service activities for retail sale; intermediation service activities for transport; intermediation service activities for postal and courier activities; intermediation service activities for accommodation; intermediation service activities for food and beverage service activities; intermediation service activities for video game software publishing; intermediation service activities for software publishing and software downloads; intermediation service activities for telecommunication activities; financial and insurance intermediation service activities, e.g. activities of insurance agents and brokers; intermediation service activities for real estate activities; travel agency activities; patent brokering (marketing) service activities; intermediation service activities for the rental and leasing of tangible goods and non-financial intangible assets; intermediation service activities for courses and tutors; appointment reservations for medical visits; intermediation service activities for medical, dental and other health services; intermediation service activities for residential care activities; intermediation service activities for the repair and maintenance of computers, personal and household goods, motor vehicles and motorcycles; intermediation service activities for personal services

Activities

Activities of collection agencies and credit bureaus:

• Includes: Collection of payments for claims and remittance of payments collected to the clients (e.g. bill or debt collection services); compiling and the provision of information (e.g. credit or employment history) for financial institutions, retailers and others who have a need to evaluate the creditworthiness of individuals or businesses; activities of rating agencies; repossession activities.
• Excludes: Factoring activities.

Activities

Other business support service activities n.e.c.:

• Includes: Provision of fundraising organisation services on a contract or fee basis, provision of court reporting or stenotype recording services, provision of public stenography services, real-time (i.e. simultaneous) closed captioning of meetings, conferences, provision of barcoding services, provision of barcode imprinting services, provision of parking meter coin collection services, activities of handling visa and work permits, restaurant voucher handling service activities, providing assistance in motor vehicle registration, administration of gift packages for leisure activities, voucher issuing and handling activities, charity crowdfunding activities, provision of company domiciliation services, reading of consumption of heat and hot water, including cost allocation, administration of loyalty programmes, selling of deferred travel services: form of distribution of a service linked to travel, which can be of any nature (hotels, restaurants, personal care, leisure activities, etc.), trading and brokerage of crypto-assets without liabilities.
• Excludes: Provision of document transcription services, intermediation service activities for business support service activities n.e.c.