Satisfaction with three aspects of public services was also examined in this survey. These included satisfaction with the education system, satisfaction with the healthcare system and satisfaction with the quality of administrative services. Examples of administrative services included applying for an ID, registering a birth or applying for benefits.
Respondents were asked to rate their satisfaction in these public services on a scale of 0-10. The mean score for each satisfaction level indicator was calculated by adding individual scores and dividing the total by the number of individuals using weights for each individual (see Background Notes for more details). In line with the Organisation for Economic Co-operation and Development’s (OECD’s) recommended groupings, responses were grouped as Not satisfied (0-4), Neutral (5) or Satisfied (6-10).
Statistics are available by gender, age group, level of education attained, employment status, voting status in the last election, and NUTS 2 region. Please see Data chapter.
In both the 2023 and 2025 Trust Surveys, a higher percentage of respondents were satisfied with the education system when compared with satisfaction rates for the two other services. In both years, seven in ten respondents reported they were satisfied with the education system, at 69.9% in 2023 and 69.2% in 2025. In 2025, just under a third (32.3%) of respondents reported they were satisfied with the health system, a 6.2 percentage point increase from 2023, at 26.1%.
In 2025, a higher percentage of men were satisfied with public services compared to women. Almost four in ten (37.2%) men were satisfied with the healthcare system, compared to under three in ten women (27.4%), a 9.8 percentage point difference. Regarding the quality of administrative services, 69.0% of men and 64.8% of women were satisfied. Similarly, 71.8% of men and 66.6% of women were satisfied with the education system in 2025.
Of those aged 50 years and over, four in ten (39.8%) were satisfied with the healthcare system in Ireland. This compares to one in four respondents aged 18–29 years (25.2%) and 30-49 years (25.6%). Younger people were more likely to be satisfied with the education system in Ireland, at 75.4% of respondents. This compares to 65.7% of those aged 30-49 years. Seven in ten respondents aged 18-29 years and 50 years and over were satisfied with the quality of administrative services in Ireland, at 70.8% and 69.5% respectively. Six in ten (62.1%) respondents aged 30-49 years were satisfied with the quality of the administrative services in Ireland.
Almost three quarters (74.2%) of respondents with a tertiary education were satisfied with the education system in Ireland in 2025. While for respondents with a leaving cert level of education, less than two thirds (62.6%) were satisfied with the education system. The proportion of respondents who were satisfied with the education system in Ireland remained stable between 2023 and 2025, at 69.9% and 69.2% respectively.
Respondents who had direct experience with public administrative services in the last 12 months were asked to rate their satisfaction levels with certain aspects of the services they received. In 2025, the aspect with the lowest rating was the speed of obtaining the service, with six in ten (61.1%) respondents satisfied with this aspect. The aspects that respondents were most satisfied with was the clarity of language and information (80.3%) followed by courtesy of the employees (80.2%) and the competence of the employees (79.5%).
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