Respondents who used domotics (internet-connected devices and systems in the home) or other internet-connected devices or systems were asked if they experienced any problems. One in eight (13%) experienced difficulties using the smart device, such as set up, installation, connecting the device, pairing the device, etc. Just 5% experienced problems related to privacy and protection of personal data or data security issues such as device being hacked, the respondent’s data stolen, someone else taking control of the device, etc.
The majority (82%) of IoT users did not encounter any difficulties such as connection problems, support problems, etc. when with using their IoT devices or systems. See Figure 5.1, Table 5.1, and PxStat Tables for comparisons with 2022.
Note that respondents could select more than one option.
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