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Information Society Statistics Enterprises 2021

CSO statistical publication, , 11am

On-line ISSN: 2009-5791
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The Information Society Statistics - Enterprise publication shows the results from the Survey on e-commerce and ICT 2021. The survey is carried out on an annual basis and was conducted in the first half of 2021. The survey covers enterprises with 10 or more employees and self-employed persons in the Manufacturing, Construction and selected Services sectors. Approximately 4,000 enterprises were surveyed online for the 2021 survey with 49.7% of sampled enterprises completing the survey.

The survey questionnaire can change from year to year to reflect changes in e-commerce and Information and Communications Technology (ICT) in enterprises. Additional modules on specific ICT subjects are included annually, biennially or triennially while new modules are introduced each year to capture information on emerging topics or technologies. In addition to the core questions on e-commerce and ICT usage, the 2021 survey questionnaire included questions relating to Cloud Computing, the Internet of Things, Artificial Intelligence as well as how businesses responded to the COVID-19 pandemic.

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  • Almost one in five enterprises (19%) enterprises experienced an increase in sales via websites or apps during the COVID-19 pandemic. See Table 1.1.
  • More than four in five (82%) businesses have a website or homepage. See Table 2.1.
  • Nearly all enterprises (97%) are using broadband. See Table 2.2.
  • Four in ten (40%) business sell online while more than half (54%) make purchases online. See Table 3.1.
  • Ireland was the most common location for online orders by customers. See Table 3.3.
  • A third (34%) of enterprises made use of interconnected devices or systems that can be monitored or controlled remotely via the internet, more commonly known as the "Internet of Things". See Table 4.1.
  • Almost three in five (59%) businesses have purchased Cloud Computing services. See Table 5.1.
  • Artificial Intelligence was used by 8% of enterprises. See Table 6.1
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X-axis label2021
Set up a website to
facilitate online sales
Provided a click & collect
(reservation) service
Experienced an increase
in sales via websites
or apps
Set up a new
social media account
Increased use of social media31

The COVID-19 pandemic and Government measures put in place to reduce its spread have made enterprises across Ireland change how they do business. For many enterprises, this meant increasing their ICT usage or adapting new ICT uses into the business. In the 2021 survey, businesses were asked what measure they took to respond to COVID-19. The survey reports that almost one in five (19%) enterprises reported an increase in sales via websites or apps during the COVID-19 pandemic. One in ten set up a website to facilitate online sales while 18% provided a "click & collect" service. A third (31%) of enterprises increased their use of social media in response to the COVID-19 pandemic while 8% set up a new social media account. See Figure 1.1 and Table 1.1.

Table 1.1 Enterprise responses to the COVID-19 pandemic, 2021
Set up a website to facilitate online sales10
Provided a click & collect (reservation) service18
Experienced an increase in sales via websites or apps19
Set up a new social media account8
Increased use of social media31
Source: CSO

Go to next chapter >>> Access and Use of Internet