As part of the Government COVID-19 emergency measures put in place in March, public offices remained open for essential services only, with public sector workers asked to work remotely where possible. People’s contact with public authorities and public services over the internet increased during this time. Downloading/printing official forms was carried out by 44% of internet users surveyed in March, compared with one third (32%) in January. Similarly, Submitting completed forms online increased during this time, with 63% of internet users availing of this service, an increase of ten percentage points on the corresponding figure in January (53%). See Table 5.1 and Figure 5.1.
| Contact with public authorities and public services | January 2020 | March 2020 |
|---|---|---|
| Obtaining information from websites or apps | 41 | 52 |
| Downloading /printing official forms | 32 | 44 |
| Submitting completed forms online | 53 | 63 |
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