| X-axis label | No steps taken as a result of COVID-19 | Developed online presence | Increased operating hours | Other | Developed new products | Increased borrowing | Renegotiated commercial rents | Started selling to new markets | Renegotiated terms of supply chain |
|---|---|---|---|---|---|---|---|---|---|
| 44 | 14 | 8 | 8 | 7 | 6 | 6 | 5 | 4 |
More than half of responding enterprises took steps to change their mode of operation due to the pandemic
More than half of responding enterprises took steps to change their mode of operation due to the pandemic. Of these, 14% developed an online presence.
The most common changes reported were developing an online presence (14%), increasing operating hours (8%) and developing new products (7%).
Among responding enterprises, 44% took no steps as a result of the COVID-19 pandemic. See Figure 3.1 and Table 3.1.
| Completely remote working | Partially remote working (up to 3 days) | Not remote working | |
| Industry (B-E) | 19 | 9 | 72 |
| Construction (F) | 11 | 8 | 82 |
| Wholesale and Retail Trade (G) | 16 | 11 | 74 |
| Transportation and Storage (H) | 9 | 11 | 81 |
| Accommodation and Food Service Activities (I) | 1 | 7 | 92 |
| Professional and IT (J, M) | 61 | 18 | 22 |
| Finance and Administration (K, L, N) | 41 | 14 | 45 |
| Arts, Entertainment and Recreation (R) | 50 | 5 | 46 |
| Other Service Activities (S) | 25 | 10 | 65 |
Respondents in the Professional and IT sectors reported 79% of staff working remotely to some degree
Respondents in the Professional and IT sectors reported 79% of staff working either fully or partially remotely, compared to a figure of 46% reported by respondents across all sectors.
The Accommodation and Food Service Activities sector reported that 92% of staff were still working on-site, with just 8% fully or partially remote working.
The Industrial sector had 19% of staff completely remote working and 9% partially remote working. Almost three quarters of staff in the Industrial sector (72%) were not remote working.
The Wholesale and Retail Trade sector had 27% of staff working either fully or partially remotely and 74% not working remotely.
The Construction sector and Transportation and Storage sector reported one in five staff members were working remotely to some degree and both sectors reported more than 80% of staff not remote working. See Figure 3.2 and Table 3.2.
Among responding enterprises, 47% reported that remote working did not change staff productivity
Of those enterprises who responded to the question, 47% thought remote working did not change staff productivity and 29% reported that they do not know the impact that remote working has had on productivity.
Of responding enterprises, 7% reported increased productivity levels due to remote working, while 17% experienced a decrease. See Figure 3.3 and Table 3.3.
| For long labels below use to display on multiple lines | Staff productivity impact |
|---|---|
| Decreased | 16.8 |
| Increased | 7.1 |
| Remained the same | 47.4 |
| Don't know | 28.7 |
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