Accurate and impartial information is essential to a modern democracy. A key aspect of keeping the public fully informed is the production of objective statistics which people trust. Official statistics should also be easy to access and be made available in a timely manner. The Central Statistics Office (CSO) meets these needs.
The Office is committed to delivering the statistics needed by Government and the public, to the highest possible standards. This updated Customer Service Action Plan sets out in detail how we aim to fulfil this commitment.
The plan builds on our Customer Charter by setting out specific commitments to quality customer service. One of the most important challenges for the Office is to reduce the burden on data providers, while continuing to meet new information needs. We are actively addressing this challenge.
This plan also recognises the range of internal roles which are combined to provide an excellent service to the public. The delivery of a high-quality statistical service depends on the performance, motivation and involvement of all our staff.
I am personally committed to continuing to develop our organisational capability, so that we can continue to deliver the best possible customer service to our internal and external customers.
Foreword
Accurate and impartial information is essential to a modern democracy. A key aspect of keeping the public fully informed is the production of objective statistics which people trust. Official statistics should also be easy to access and be made available in a timely manner. The Central Statistics Office (CSO) meets these needs.
The Office is committed to delivering the statistics needed by Government and the public, to the highest possible standards. This updated Customer Service Action Plan sets out in detail how we aim to fulfil this commitment.
The plan builds on our Customer Charter by setting out specific commitments to quality customer service. One of the most important challenges for the Office is to reduce the burden on data providers, while continuing to meet new information needs. We are actively addressing this challenge.
This plan also recognises the range of internal roles which are combined to provide an excellent service to the public. The delivery of a high-quality statistical service depends on the performance, motivation and involvement of all our staff.
I am personally committed to continuing to develop our organisational capability, so that we can continue to deliver the best possible customer service to our internal and external customers.
Jennifer Banim
Director General