Reach Access

Accessing IT Service Desk during COVID-19 Pandemic

Accessing IT Service Desk during COVID-19 Pandemic (PDF 51KB)

Key rules of remote working                                                                           

Summary of Key Rules for Remote Working (PDF 130KB)         

Remote Access Update 19th March (PDF 36KB)                                           

Getting set up on REACH remote access

Email governance@cso.ie with the following:

Template to be completed: COVID 19 Key Personnel Remote Access Questionnaire (PDF 92KB)

Transparency notice for information: Transparency Notice re COVID 19 Response (PDF 120KB)

Next steps in process 

Technology will set you up with reach access and you will be contacted with a login and a password via your mobile phone

Getting started-video instructions for logging into Reach 

Trouble shooting
With many people working from home over the coming weeks through https://reach.cso.ie there are a number of factors involved.
Chief among these will be the speed of your home broadband. Broadband speed at home will affect the quality and speed of your connection to your office PC.

Once you have gone through the steps as detailed in the document you got from IT, you should get a connection to your Desktop PC.Also, connecting the first time (after clicking on your bookmark) may take up to 30 seconds so please be patient

Once you go through the steps above and if you're still having issues then you might go through the steps in the second document to check where the connection fails

Should none of these resolve your issues then log a call to the service desk - see below for how to do that

Remember though that connections dropping are usually an issue with broadband in your location.
Also, remember NOT TO USE the "Shut Down" option when finished. Use "SIGN OUT" or your PC will no longer be accessible !!!

How to connect to CSO Network using Reach (PDF 383KB)  

Reach Questions (PDF 107KB)

Over the next few weeks some CSO Staff may be working from home and logging on using https://reach.cso.ie to connect to their Office PC's.When you are connected to your PC, you will have access to Log A Call from the Lotus Notes Home Page in the usual way (see below)
Phone Number from external if required is 021-4535666

However, should you lock yourself out of your PC, or can't access the Home Page for any reason
You can log a call using any email account and sending your query to itservicedesk@cso.ie - May be a good idea to note this address before you leave the office

As we may not be able to identify staff from their personal email accounts, should you log a call using this method please be sure to: 1. Include your Name and CSO Section
2. Include an email address and a phone number so that IT Staff can contact you directly
3. Include as much detail as possible in the email regarding the problem you are having and any other information you deem relevant.

This will be dealt with as soon as possible but there may be some delays depending on resources.