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Respondents who used domotics or other internet-connected devices or systems were asked if they experienced any problems. One in eleven (9%) experienced difficulties using the smart device, such as set up, installation, connecting the device, pairing the device, etc. Just 3% experienced problems related to privacy and protection of personal data or data security issues such as device being hacked, the respondent’s data stolen, someone else taking control of the device, etc. See Table 5.1.
The majority (85%) of IoT users did not encounter any difficulties with using their IoT devices at all. See Table 5.1.
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