Almost eight in ten (79%) people who responded to this survey used electronic identification (eID) to securely access online services in 2025. The majority of these accessed online public services using eIDs such as MyGovID/Revenue myAccount.
Almost two-thirds (63%) had completed, edited, reviewed, approved their tax declaration online through Revenue’s online service (myAccount or MyGovID).
Of those who had not used an eID in the 12 months prior to completing the survey, over four in ten (42%) were not aware of the existence of eID while a similar number (40%) did not have an eID.
One in six (17%) requested official documents such as graduation, or birth, death, marriage or divorce certificates online in 2025. Households with children were more than twice as likely to do this at 26% compared with 12% of households with no dependent children.
Over one-quarter (27%) of internet users went online in 2025 to request benefits or entitlements.
This release is the fourth of four releases presenting the results of the annual Information and Communications Technology (ICT) Household Survey, which was carried out in April, May, and June (Q2) 2025. The first release, Internet Coverage and Usage in Ireland 2025, was published 07 November 2025 and covered household internet access, and individuals’ frequency of internet usage. The second publication Household Digital Consumer Behaviour 2025 was published 05 December 2025 and provided results on individuals’ use of e-commerce including the sharing economy, internet activities, online learning, and ICT skills. The third release in the series, Household Internet Security 2025, was published 19 December 2025 and focused on internet security and privacy and protection of personal data.
Please note the data presented in this release relates to individuals aged 16 years and over who used the internet in the 12 months prior to completing the survey.
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Statistician's Comment
The Central Statistics Office (CSO) has today (11 February 2026) published Digital Interactions with Public Services 2025, which is the fourth of a series of releases presenting the results of the annual Information and Communications Technology (ICT) Household Survey (See Editor’s Note below for more details).
The 2025 ICT Household Survey was carried out in the second quarter of 2025. The data in this release relates to the experience of people who access the internet. This release focuses on individuals’ use of online services provided by public authorities via website or app, and their use of electronic identification (eID) in accessing services online.
Commenting on the results, Maureen Delamere, Statistician in the Social Analysis Division, said: "As more public services are available online, more people are using the internet to engage with public authorities. The use of these online services requires a method of electronic identification (eID) that can clearly identify a person and delivers a secure login. Examples of the use of eID to access public services include Revenue’s online myAccount service and MyGovID for applying for social benefits, requesting official certificates, or other services such as applying/renewing driving licences or paying for motor tax.
As noted in the first release, Internet Coverage and Usage in Ireland 2025, at an overall level, some 95% of people aged 16 years and older used the internet within the 12 months prior to the survey.
e-Government
More than half (51%) of internet users in 2025 made an online appointment or reservation with public authorities or services such as with the National Driver Licence Service (NDLS), the Passport Office, or a hospital. This was an increase of 11 percentage points from when the survey was last carried out in 2024 (See Household Digital Consumer Behaviour 2024). A similar number (50%) accessed information stored about them by public authorities or public services, such as pension entitlements, health records, and penalty points. At 53%, females were slightly more likely than males (48%) to access their information held online by public authorities.
Almost two-thirds (63%) had completed, edited, reviewed, or approved their tax declaration online through Revenue’s myAccount/MyGovID including claiming tax refunds such as health related expenses.
The vast majority (89%) of people who had not used online public services, said that they had no need to request any documents or to make any claims, while 6% cited that another person such as a financial advisor, family friend, or relative did it on their behalf. Just 1% said they had concerns about the security of their personal data such as name, address, financial information, or were unwilling to pay online due to concerns such as credit card fraud.
Use of eID
Some 79% of internet users used eID to access online services provided by the public/private sectors in 2025. The majority of these users (92%) used eID such as MyGovID, myAccount, etc. to access online services provided by public authorities/services, an increase of five percentage points on 2023 when questions on the use of eID were last included in the survey (See Household Digital Consumer Behaviour 2023). Females were marginally more likely to use eIDs at 81% compared with 77% of males.
Around 85% of non-nationals (82% in 2023) had used eID to access public services compared with 92% or people whose nationality was Irish (88% in 2023).
Interestingly, 42% of internet users who had not used eID in the previous 12 months had not heard of eID, while a further 40% were aware of eID but did not have one.”