Digital Interactions with Public Services 2025
Of internet users1:
79% used Electronic Identification (eID)
of which:
92% used eID to access public services online; 94% Males, 89% Females
Of those who hadn't used an eID:
42% were not aware of the existence of eID
40% don't have an eID
Completed/reviewed tax declaration online e.g. MyAccount, MyGovID
Aged 30-44; 80% of Males, 69% of Females
Aged 75+; 50% of Males, 32% of Females
Requested official documents or certificates
26% of Households with children
12% of Households with no children
Requested benefits or entitlements
34% of Households with children
24% of Households with no children
1Used the internet in the 12 months prior to completing the survey.
