CSO Customer Satisfaction Survey

Identity and contact details of the data controller

The Data Controller for this data (Aeidín Sheppard) – aeidin.sheppard@cso.ie).  

Contact details of the Data Protection Officer

DPO@cso.ie  

Purpose(s) of the processing and the lawful basis for the processing

This notice describes what personal information the Central Statistics Office (CSO) will collect/process for the purposes of the CSO Customer Satisfaction Survey 2025, why we process this information, with whom this information is shared, and a description of the rights of submission authors with respect to their information.  This is an anonymous survey and participation is voluntary. Users may submit their email address in order to be entered in a competition to win a voucher. The CSO requests that respondents answer a question on their gender to help understand user preferences and to benchmark responses against previous versions of the survey.  

The personal data collected will solely be used for the purposes of the survey . It will be stored and retained in line with the provisions of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. The legal basis for the processing is Article 6(1)(e) of the GDPR, and Section 38(1)(b) of the Data Protection Act 2018 – i.e. processing for the performance of a task carried out in the public interest or in the exercise of official authority. 

Submissions to the public consultation are subject to Freedom of Information (FoI) legislation and may be released in response to FoI requests. Submissions may also be published on the CSO website. Any such release/publication will not include personally identifiable data. 

Where processing is based on the legitimate interests of the controller or a third party, the legitimate interests of the controller

N/A

Any other recipient(s) of the personal data

N/A

Details of any intended transfers to a third country (non-EU member state) or international organisation and details of adequacy decisions and safeguards

N/A

The retention period or, if that is not possible, the criteria used to determine the retention period

The data collected will be deleted at the completion of the process.

Data subject rights

You have the following rights under data protection law, although the ability to exercise these rights may be subject to certain conditions:

• The right to receive a copy of and/or access the personal data held about oneself, together with other information about our processing of that personal data
• The right to request that any inaccurate personal data that is held is corrected, or if we have incomplete information to request that we update the information such that it is complete
• The right, in certain circumstances, to request erasure of personal data
• The right, in certain circumstances, to request that we no longer process personal data the way in which we process it.

Consent

N/A

Right to lodge a complaint with the Data Protection Commission

Under the General Data Protection Regulation, you have a right to lodge a complaint with the Data Protection Commission if you consider that processing of your personal data is contrary to data protection law. The contact details of the Commission are:  

By post: Office of the Data Protection Commission, 6 Pembroke Row, Dublin 2, D02 X963, Ireland.

Online: https://dataprotection.ie/en/contact/how-contact-us

Whether the provision of personal data is a statutory or contractual requirement, necessary to enter into a contract, an obligation, and the possible consequences of failing to provide the personal data

N/A

The existence of any automated decision making processes that will be applied to the data, including profiling, and meaningful information about how decisions are made, the significance and the consequences of processing

No data will be used for the purpose of automated decision making or profiling.