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Q3 2003

The purpose of this survey is to provide benchmark indicators for the e-Europe 2005 Action Plan. The Seville European Council adopted this plan in 2002. It is a high-profile policy initiative, both at EU level and nationally, which aims to develop broadband networks and access to information throughout the European Union.

Eurostat provided us with a sample survey in October 2002, from which we developed the final specification. All but three of the questions in the questionnaire stem from the Eurostat specification and we have also included two tele-working questions and one question on computer usage to allow comparison with previous technology modules.

This questionnaire will only be asked of wave 3’s in Q3 2003, with the intention of generating a sample of 7000-8000 households.
Information, Communication and Technology Questionnaire

Individual questions

if 16

PERMIT

Will you answer some questions on your computer and Internet usage?

1- Yes
2- No

if PERMIT=2 then EXIT MODULE

COMPUTER

if PERMIT=1
Have you ever used a computer?
1- Yes
2- No

TRAIN

if COMPUTER=1
Have you taken any training courses (of ½ day or longer) on any aspect of computer use?


NOTE: This includes any type of training course, including work-related courses lessons or courses undertaken privately.

1- In the last 12 months
2- More than 1 year ago
3- No training courses taken

ACTIVITY

if COMPUTER=1
Which of the following computer-related activities have you carried out, whether in work, at home or elsewhere? (multiple choice)


NOTE: Option 9 implies no other option is selected

1- Using icons and windowing interface to launch applications (e.g. Internet browser, word processor etc.)
2- Copying a file
3- Using copy and paste tools to duplicate information within a document
4- Using basic arithmetic functions to add, subtract, multiply or divide figures in a spreadsheet
5- Merging a mailing list with a letter document or a label document
6- Creating a web page
7- Writing a computer program
8- Other
9- No, none of the above

COMP_AVG

if COMPUTER=1
On average, how often have you used a computer in the last 3 months?

1- At least once a day
2- At least once a week (but not every day)
3- At least once a month (but not every week)
4- Less than once a month
5- Not used in last 3 months

COMP_WHR

if COMP_AVG not=5
Where have you used a computer in the last 3 months? (multiple choice)

1- At home
2- At place of work (other than home)
3- At place of education
4- At other places

USEINT

Ask all
Have you used the Internet…?

1- In the last 3 months
2- In the last 12 months (but not in the last 3 months)
3- Not in the last 12 months
4- Never

SECPROB

if USEINT=1 or 2
In the last 12 months, have you encountered any of the following security problems through using the Internet? (multiple choice)


NOTE: Option 4 implies no other option is selected

1- Computer virus resulting in loss of information or time
2- Fraudulent payment (credit or debit) card use
3- Abuse of personal information sent on the Internet
4- No, none of the above

AVEINT

if USEINT=1
On average how often did you access the Internet in the last 3 months?

1- At least once a day
2- At least once a week (but not every day)
3- At least once a month (but not every week)
4- Less than once a month

WHEREINT

if USEINT=1
Where have you accessed the Internet in the last 3 months (using a computer or any other means)? (multiple choice)

1- At home
2- At place of work (other than home)
3- At place of education
4- Public library
5- Internet Café
6- Other type of public office or community organisation
7- Neighbour, friend’s or relative’s house
8- Other

HOURSPW

if USEINT=1
Approximately how many hours per week did you spend on the Internet at home or elsewhere (including work) in the last 3 months?


NOTE: Period of active usage by respondent, not simply time device was connected

- Hours per week

PRECAUT

if USEINT=1
In the last 3 months, have you taken any of the following security precautions? (multiple choice)


NOTE: Option 4 implies no other option is selected

1- Installing a virus checking program
2- Updated a virus checking program
3- Used online authentication (such as a password, PIN or a digital signature)
4- No, none of the above

ACTIV1

if USEINT=1
Have you used the Internet in the last 3 months for any of the following activities relating to communication? (multiple choice)


NOTE: Option 4 implies no other option is selected

1- Sending and receiving e-mails
2- Telephoning over the Internet/Videoconferencing
3- Other communication-related activities (use of chat sites etc.)
4- No, none of the above

ACTIV2

if USEINT=1
Have you used the Internet in the last 3 months for any of the following activities relating to information search and on-line services? (multiple choice)


NOTE: Option 6 implies no other option is selected

1- Finding information about goods and services
2- Using services related to travel and accommodation
3- Listening to Web radios/watching web television
4- Playing/downloading games and music
5- Reading/downloading online newspapers/news magazines
6- No, none of the above

ACTIV3

if USEINT=1
Have you used the Internet in the last 3 months for any of the following activities relating to the purchasing and selling of goods and services or banking? (multiple choice)


NOTE: Option 5 implies no other option is selected

1- Internet banking
2- Other financial services (e.g. share purchasing)
3- Purchasing/ordering goods or services (excl. shares/financial services)
4- Selling goods and services (e.g. via auctions)
5- No, none of the above

ACTIV4

if USEINT=1
Have you used the Internet in the last 3 months for any of the following activities relating to interaction with public authorities? (multiple choice)


NOTE: Option 4 implies no other option is selected

1- Obtaining information from public authorities web sites
2- Downloading official forms
3- Sending filled in forms
4- No, none of the above

ACTIV5

if USEINT=1
Have you used the Internet in the last 3 months for any of the following activities relating to training and education? (multiple choice)


NOTE: Option 4 implies no other option is selected

1- Formalised educational activities (school, university etc.)
2- Post educational courses
3- Other educational courses related specifically to employment opportunities
4- No, none of the above

INT_HLTH

if USEINT=1
Have you used the Internet in the last 3 months for any health-related activities, either for yourself or others?


NOTE: Health-related activities include searching for health-related information, seeking medical advice, making an appointment or requesting a prescription online.

1- Yes
2- No

HEALTH1

if INT_HLTH=1
How frequently do you use the Internet to seek health information on injury, disease or nutrition?

1- Daily
2- Weekly
3- Monthly
4- Sometimes
5- Never

HEALTH2

if INT_HLTH=1
How frequently do you use the Internet to make an appointment online with a practitioner?

1- Daily
2- Weekly
3- Monthly
4- Sometimes
5- Never

HEALTH3

if INT_HLTH=1
How frequently do you use the Internet to request a prescription online from a practitioner?

1- Daily
2- Weekly
3- Monthly
4- Sometimes
5- Never

HEALTH4

if INT_HLTH=1
How frequently do you use the Internet to seek medical advice online from a practitioner?

1- Daily
2- Weekly
3- Monthly
4- Sometimes
5- Never

INTJOB

if USEINT=1
Have you used the Internet at home in the last 3 months to look for a job or send job applications?

1- Yes
2- No

INTJOB2

if USEINT=1
Have you used the Internet at places outside your main work premises other than at home in the last 3 months to look for a job or send job applications?

1- Yes
2- No

WORKINT

if USEINT=1 and ((PAIDWORK=1 or [JOBABS=1 and WHYABS=2-14] or UNPAIDWK=1) or (YEARLEFT=2003 and MONLEFT>=3) or WORLQ=1’)

NOTE: ‘work-related activities’ refer to activities related to employment. Activities relating to educational courses are not included.
NOTE: Option 6 implies no other option is selected

1- Finding information relating to your work or business
2- Sending work to work place
3- Accessing files on the employer’s server
4- Communication (exchanging and accessing e-mails)
5- Other work-related activities
6- No, none of the above

WORKINT2

if USEINT=1 and ((PAIDWORK=1 or [JOBABS=1 and WHYABS=2-14] or UNPAIDWK=1) or (YEARLEFT=2003 and MONLEFT>=3) or WORLQ=1’)
Have you used the Internet at places outside your main work premises other than at home in the last 3 months for any of the following work related activities? (e.g. at customer or client premises, in transport while travelling etc.) (multiple choice)

NOTE: ‘work-related activities’ refer to activities related to employment. Activities relating to educational courses are not included.
NOTE: Option 6 implies no other option is selected

1- Finding information relating to your work or business
2- Sending work to work place
3- Accessing files on the employer’s server
4- Communication (exchanging and accessing e-mails)
5- Other work-related activities
6- No, none of the above

TELEQD

if WORKINT=1-5 or WORKINT2=1-5
Would it be possible for you to at home/away from your employers premises without using the Internet?

1- Yes
2- No

TELEQE

if WORKINT=1-5 or WORKINT2=1-5
On average, how many hours per week do you use a computer while working away from your employers premises?

Enter hrs [Range 001-140]
00: hours vary, can’t give usual hours
140: 140 hours or more

ORD_INT

if ACTIV3=3
You said you ordered goods or services over the Internet in the last 3 months. Was this for private use?

1- Yes
2- No

ORD_EVR

if ORD_INT=2 or ACTIV3 not=3
Have you ever bought or ordered goods or services for private use over the Internet?

1- In the last 12 months
2- Not in the last 12 months
3- Never

ORD_WHY

ORD_EVR=3
What were the main reasons for not buying/ordering any goods or services for your own private use? (multiple choice)

1- Have no need
2- Prefer to shop in person/like to see product
3- Force of habit/ customer loyalty to shops and/or suppliers
4- Too expensive
5- Delay in delivery too long
6- Problematic to receive ordered goods at home
7- Goods and services needed not available on the Internet
8- Security concerns i.e. worried about giving credit card details over the Internet
9- Privacy concerns i.e. worried about giving personal details over the Internet
10- Trust concerns i.e. concerned about receiving and/or returning goods
11- Complaint/redress concerns i.e. worry about difficulty in doing so
12- Other

ORD_VALU

if ORD_INT=1
What was the approximate total value of goods and services (excluding financial investments) you bought or ordered for private use over the Internet in the last 3 months?

Euro…

ORD_CARD if ORD_INT=1
Did you pay for any of these goods or services by giving you payment card details (credit/debit card) over the Internet?

1- Yes
2- No

ORD_TYPE

if ORD_INT=1 or ORD_EVR=1
What types of goods and services did you buy or order over the Internet for private use in the last 12 months? (multiple choice)

1- Food/Groceries 11- Lotteries or betting
2- Films/music 12- Other
3- Books/magazines/E-learning material
4- Clothes/sports goods
5- Computer software (incl. Video games)
6- Computer hardware
7- Electronic equipment (incl. Cameras)
8- Share purchases/Financial services/Insurance
9- Travel and holiday accommodation
10- Tickets for events

ORD_RETL

if ORD_INT=1 or ORD_EVR=1or 2
Did you buy or order goods over the Internet from: (multiple choice)

1- Retailers you knew from outside the Internet (physical store, catalogues)
2- Retailers known from the Internet or found on the Internet

ORD_PROB

if ORD_INT=1 or ORD_EVR=1 or 2
What, if any, problems have you encountered when making purchases over the Internet? (multiple choice)


NOTE: Option 11 implies no other option is selected

1- Uncertainty concerning guarantees
2- Speed of delivery longer than indicated
3- Delivery costs higher than indicated
4- Final price higher than indicated
5- Wrong goods delivered
6- Damaged goods delivered
7- Lack of security of payments
8- Complaints and redress were difficult
9- No satisfactory response received after complaint
10- Other
11- No problems encountered

Household questions

if 16

PERMIT2

Ask one member per household
May I ask you a few questions on technology usage in the household?

1- Yes
2- No

If PERMIT2=2 then EXIT MODULE

TECH

if PERMIT2=1
Does the household, or any member of it, have any of the following permanently in the dwelling? (multiple choice)


NOTE: Laptops brought home temporarily from work not included
NOTE: A handheld or palmtop computer is a battery powered wallet-sized computer that can be held in one hand, including electronic organisers
NOTE: Option 8 implies no other option is selected

1- Internet enabled mobile phone
2- Other mobile phone
3- TV
4- DVD player
5- Personal computer
6- Handheld computer
7- Car with a traffic navigation system
8- No, none of the above

TV

if TECH=3
Does the household have…? (multiple choice)


NOTE: A digital TV is a device that can receive a digital signal. Either it is a digital TV set originally or it is equipped with a digi-box to enable watching digital transmissions, for example Sky, Chorus digital or NTL digital.

1- A digital TV
2- A satellite dish
3- Cable TV
4- No, none of the above
5- Don’t know

COMP_USE

if TECH=5 or 6
Is the computer used for…? (multiple choice)

1- Work purposes
2- Educational purposes
3- Leisure purposes
4- Any other purpose (e.g. letter writing, bills etc.)

INTERNET

Ask all


Does any member of this household have access to the Internet at home? (regardless of whether it is used)

1- Yes
2- No
3- Don’t know

DEVICE

if INTERNET=1
On which of these devices is the Internet accessed at home? (multiple choice)


NOTE: A handheld or palmtop computer is a battery powered wallet-sized computer that can be held in one hand, including electronic organisers

1- Personal computer
2- Handheld computer
3- TV set (digital TV or set top box)
4- Mobile phone alone (WAP, GPRS, UMTS)
5- Games console
6- Other means
7- Don’t know

TYPCONN

if INTERNET=1

What types of Internet connection are used? (multiple choice)

1- Dial-up telephone line (analogue, ISDN)
2- TV set-top box/modem
3- Broadband connection
4- LAN (wireless or cable)
5- Don’t know

WHYNOINT

if INTERNET=2
What are the main reasons for this household not having access to the Internet at home? (multiple choice)

1- Have access to Internet elsewhere
2- Don’t want Internet (because content, harmful, not useful etc.)
3- Equipment costs too high
4- Access costs too high
5- Lack of skills
6- Language barriers
7- Physical disability
8- Privacy or security concerns
9- Other

End module